At The Old Mill, we are dedicated to ensuring your privacy and safeguarding your personal data. This Privacy Policy outlines our practices for collecting, using, sharing, and protecting personal information provided by our customers and website users. By engaging with our services or website, you agree to the procedures described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information
We collect personal information that you provide to us, such as your name, contact details including your email address, phone number, and any other information you provide when making a booking, submitting a query, or engaging with our services.

1.2. Booking Information
Details related to your stay or bookings, including dates, preferences, and transaction information are collected to provide a personalized and efficient service.

1.3. Website Interaction Data
We may collect non-personal information about your interactions with our website, such as pages visited, browsing patterns, and device type, to improve our website’s functionality and your user experience.

2. How We Use Your Information

The information we gather is used for the following purposes:

2.1. Service Provision
To process your bookings, manage our guest services, and cater to your accommodation needs.

2.2. Communication
To communicate with you regarding your stay, respond to your enquiries, and provide updates about our services.

2.3. Website and Service Improvement
To enhance the content, functionality, and usability of our website as well as to develop new offerings that meet the needs of our guests.

3. Sharing Your Information

We value your privacy and do not sell or lease your personal information to third parties. We may share your data with:

  • Third-party service providers who perform services on our behalf, such as payment processing and reservation management.
  • Legal authorities if required by law or to protect against fraud or security issues.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and aggregate data on website usage. You can manage your cookie settings through your web browser.

5. Data Security

The Old Mill takes precautionary measures to protect your personal data from unauthorized access or misuse. However, no transmission of data over the internet or storage system can be guaranteed to be completely secure.

6. Your Choices and Rights

You have the right to access, amend, or delete any personal information we hold about you. You also have the right to opt out of receiving promotional communications from us. For privacy-related requests, or if you have concerns about our privacy practices, please contact us at info@hottubyarm.co.uk.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our service delivery, legal obligations, or data management practices. We will post any revisions on our website and encourage you to review our Privacy Policy regularly.

8. Contact Us

For further information regarding our privacy practices, or if you have any questions about this Privacy Policy, please contact us at:

info@hottubyarm.co.uk